Νομικά
Privacy Policy
Τελευταία ενημέρωση: 25 September 2026
Αυτή η σελίδα είναι διαθέσιμη μόνο στα αγγλικά.
1. Introduction
N.K.P. essere.ai Consulting Limited (“essere.ai”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website at https://essere.ai (the “Website”), subscribe to our AI Receptionist, or engage our studio services.
For information on how we handle data collected while providing our AI Receptionist services, please refer to our Terms & Conditions, Part B, Section B12.
By accessing or using the Website, you consent to the practices described in this Privacy Policy. This Privacy Policy forms part of, and is subject to, our Terms & Conditions.
2. Age Requirement
The Website and Services are intended solely for individuals aged 18 and over. essere.ai does not knowingly collect personal information from anyone under the age of 18. By using the Website, you confirm that you are at least 18 years old. If we become aware that a person under 18 has submitted personal information to us, we will delete it promptly. To report such an instance, contact support@essere.ai.
3. Information We Collect
We may collect the following categories of information:
3.1 Information You Provide
- Name
- Email address
- Phone number
- Business name and industry
- Any information submitted through contact forms, the “Create your Receptionist” flow (including your business website address and your answers to setup questions), or onboarding flows
- Information shared with us when engaging our studio services, such as project requirements and details of your business systems
- Your answers to the AI-readiness audit at essere.ai/ready (name, company, role, phone number, e-mail address, the ten answers and the resulting score, plus a shortened hash of your IP address kept only to prevent abuse), used to produce your report and for one follow-up about it
- Your registration for the Private AI Club at essere.ai/private-ai-club (name, company, role, phone number, e-mail address, the optional question you leave, and the invitation code you used), and any refused registration attempt with the same details so we can correct a mistyped code
When you start creating your receptionist on this Website, the details you provide are passed to our product platform at voice.essere.ai, where your receptionist is created and managed. Data handled on the product platform is covered by Part B, Section B12 of our Terms & Conditions.
3.2 Information Collected Automatically
If you consent to analytics cookies (see Section 12), we collect technical information when you visit the Website, including your browser type, device information, pages visited, time spent on pages, and referral source. This information is collected using Google Analytics and is used only in aggregated, anonymised form. We do not correlate tracking information to individual users. If you decline, none of this information is collected.
We respect browser-level Do Not Track (DNT) signals. When a DNT signal is detected, we do not track, plant cookies, or use advertising targeting.
4. How We Use Your Information
We use the information we collect to:
- Provide and improve the Website and our Services
- Respond to enquiries and provide customer support
- Prepare proposals and deliver studio engagements you have requested
- Send service-related communications, including account and billing notifications
- Notify you of changes to the Website or Services
- Send you information about our Services that we believe may be of interest, where you have opted in to receive such communications. You may opt out at any time by following the unsubscribe link in any email or by contacting support@essere.ai
5. Disclosure of Your Information
essere.ai does not sell your personal information. We may share your information in the following limited circumstances:
- Service providers: Third-party contractors and service providers who assist in operating the Website and delivering our Services, bound by confidentiality obligations. Where providers are located outside the European Economic Area (including in the United States), transfers are carried out under appropriate safeguards including Standard Contractual Clauses (SCCs).
- Business transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred to the successor entity
- Legal obligations: Where required by law, court order, or regulatory authority
- Protection of rights: Where necessary to protect the rights, property, or safety of essere.ai, our Subscribers and Clients, or others
6. Data Retention
We retain personal data for the following periods:
- Subscriber account data (business name, email, configuration): duration of subscription plus 2 years after termination
- Studio engagement records (proposals, project correspondence): duration of the engagement plus 2 years
- Payment and billing records: 7 years, as required by applicable law
- Call data (recordings, transcripts, leads, appointments): 90 days from the date of the call. See Part B, Section B12.3 of our Terms & Conditions for full details.
- AI-readiness audit records (answers, score, contact details, and the matching lead record in our CRM): 24 months from your last activity on the audit, then deleted
- Private AI Club registrations (stored in our task system, ClickUp): for as long as you are a member and 12 months after you leave; refused registration attempts are reviewed and deleted within 90 days. Ask n.polydorou@essere.ai to leave or to have your record deleted.
You may request early deletion of your account data at any time by contacting support@essere.ai. Payment and billing records are exempt from early deletion and will be retained for the full legally required period.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encryption, access controls, and regular security monitoring.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: request that we correct inaccurate or incomplete information
- Deletion: request that we delete your personal information
- Objection: object to the processing of your personal information
- Restriction: request that we restrict processing of your personal information
- Portability: request a copy of your data in a structured, machine-readable format
- Withdrawal of consent: withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at support@essere.ai. We will respond to all requests in accordance with applicable data protection laws. We reserve the right to retain information required to comply with legal obligations or resolve disputes.
9. EU, U.S., and UK Data Transfers
essere.ai is registered in Cyprus and operates under applicable EU and UK data protection laws. Where personal data is transferred outside the European Economic Area or the United Kingdom, we ensure appropriate safeguards are in place in accordance with applicable data protection legislation.
10. GDPR: Data Controller and Legal Basis
10.1 Data Controller
For the purposes of the General Data Protection Regulation (GDPR) and applicable EU and UK data protection law, the data controller is:
N.K.P. essere.ai Consulting Limited
Registered in Cyprus
support@essere.ai
10.2 Legal Basis for Processing
essere.ai processes personal data on the following legal bases under GDPR:
- Contract performance: processing necessary to deliver the Services you have subscribed to or engaged, including account management, onboarding, proposals, and billing
- Legitimate interests: processing for purposes of security monitoring and service improvement, where these interests are not overridden by your rights
- Consent: where you have accepted analytics cookies (see Section 12) or opted in to receive marketing communications. You may withdraw consent at any time by using the “Cookie preferences” link in the footer, contacting support@essere.ai, or using the unsubscribe link in any email
- Legal obligation: where processing is necessary to comply with applicable law, including retention of billing and financial records
10.3 Retention and Legal Basis
Personal data is retained only for as long as the relevant legal basis for processing continues to apply, or as otherwise required by law. Once the legal basis no longer applies and no legal retention obligation exists, data is securely deleted.
10.4 Right to Lodge a Complaint
If you believe that essere.ai has processed your personal data in a manner that does not comply with applicable data protection law, you have the right to lodge a complaint with your national data protection supervisory authority. In Cyprus, this is the Office of the Commissioner for Personal Data Protection. In the United Kingdom, this is the Information Commissioner’s Office (ICO). EU residents may also contact the data protection authority in their country of residence.
We encourage you to contact us first at support@essere.ai so we can attempt to resolve your concern directly.
11. California Privacy Rights (CCPA)
If you are a California resident, you have the right to request information about the categories of personal information we have collected about you, the purposes for which it was collected, and whether it has been disclosed to third parties. To make such a request, please contact support@essere.ai.
13. Account Deletion
To delete your account and all associated data, email support@essere.aiwith the subject line “Account Deletion Request: [your business name]”. We will process your request within 30 days and send written confirmation. Payment and billing records will be retained for the legally required period regardless of deletion requests.
14. Third-Party Links
The Website may contain links to third-party websites. essere.ai is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
15. Google User Data
Essere Voice’s use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The use of raw or derived user data received from Workspace APIs adheres to the Google User Data Policy, including the Limited Use requirements. Google user data is never used to train or improve any machine-learning or artificial-intelligence model, and is never transferred to third parties that do so.
16. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email before the changes take effect. The date of the most recent revision is shown at the top of this page.
17. Contact
For questions, requests, or concerns about this Privacy Policy or our data practices, please contact:
N.K.P. essere.ai Consulting Limited
16 Simou Menardou, 3041 Limassol, Cyprus
support@essere.ai