Privacy Policy

1. Introduction

N.K.P. essere.ai Consulting Limited (“essere.ai”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website at https://essere.ai (the “Website”), subscribe to our AI Receptionist, or engage our studio services.

For information on how we handle data collected while providing our AI Receptionist services, please refer to our Terms & Conditions, Part B, Section B12.

By accessing or using the Website, you consent to the practices described in this Privacy Policy. This Privacy Policy forms part of, and is subject to, our Terms & Conditions.

2. Age Requirement

The Website and Services are intended solely for individuals aged 18 and over. essere.ai does not knowingly collect personal information from anyone under the age of 18. By using the Website, you confirm that you are at least 18 years old. If we become aware that a person under 18 has submitted personal information to us, we will delete it promptly. To report such an instance, contact support@essere.ai.

3. Information We Collect

We may collect the following categories of information:

4. How We Use Your Information

We use the information we collect to:

• Provide and improve the Website and our Services
• Respond to enquiries and provide customer support
• Prepare proposals and deliver studio engagements you have requested
• Send service-related communications, including account and billing notifications
• Notify you of changes to the Website or Services
• Send you information about our Services that we believe may be of interest, where you have opted in to receive such communications. You may opt out at any time by following the unsubscribe link in any email or by contacting support@essere.ai

5. Disclosure of Your Information

essere.ai does not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: Third-party contractors and service providers who assist in operating the Website and delivering our Services, bound by confidentiality obligations. Where providers are located outside the European Economic Area (including in the United States), transfers are carried out under appropriate safeguards including Standard Contractual Clauses (SCCs).
• Business transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred to the successor entity
• Legal obligations: Where required by law, court order, or regulatory authority
• Protection of rights: Where necessary to protect the rights, property, or safety of essere.ai, our Subscribers and Clients, or others

6. Data Retention

We retain personal data for the following periods:

• Subscriber account data (business name, email, configuration): duration of subscription plus 2 years after termination
• Studio engagement records (proposals, project correspondence): duration of the engagement plus 2 years
• Payment and billing records: 7 years, as required by applicable law
• Call data (recordings, transcripts, leads, appointments): 90 days from the date of the call. See Part B, Section B12.3 of our Terms & Conditions for full details.

You may request early deletion of your account data at any time by contacting support@essere.ai. Payment and billing records are exempt from early deletion and will be retained for the full legally required period.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encryption, access controls, and regular security monitoring.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information
• Objection: object to the processing of your personal information
• Restriction: request that we restrict processing of your personal information
• Portability: request a copy of your data in a structured, machine-readable format
• Withdrawal of consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@essere.ai. We will respond to all requests in accordance with applicable data protection laws. We reserve the right to retain information required to comply with legal obligations or resolve disputes.

9. EU, U.S., and UK Data Transfers

essere.ai is registered in Cyprus and operates under applicable EU and UK data protection laws. Where personal data is transferred outside the European Economic Area or the United Kingdom, we ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

10. GDPR: Data Controller and Legal Basis

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request information about the categories of personal information we have collected about you, the purposes for which it was collected, and whether it has been disclosed to third parties. To make such a request, please contact support@essere.ai.

12. Cookies

The Website uses one optional analytics service, Google Analytics 4, and only with your consent. When you first visit, a banner asks whether you accept the analytics cookie. If you decline, or simply ignore the banner, no analytics code is loaded and no analytics cookies are set.

If you accept, Google Analytics sets the following cookies:

• _ga: distinguishes one visitor from another; expires after 2 years
• _ga_*: maintains the state of the current visit; expires after 2 years

We use the resulting statistics (pages visited, time on page, referral source, approximate location at city level) only in aggregated form to understand how the Website is used and to improve it. Google Analytics 4 does not store IP addresses. Data is processed by Google as a service provider under the safeguards described in Section 5.

You can change your choice at any time using the “Cookie preferences” link in the footer, which reopens the consent banner. Declining removes the analytics cookies. Your choice is remembered for 6 months, after which the banner will ask again. We also respect browser-level Do Not Track signals: when one is detected, the banner is not shown and no analytics code is loaded.

The Website also stores small preferences in your browser (such as your theme choice, whether you have seen the opening animation, and your cookie choice). These are kept on your device, contain no personal information, and are not used to track you.

Our product platform at voice.essere.ai uses a single session cookie to keep Subscribers logged in. This is a strictly necessary cookie; no consent is required.

13. Account Deletion

To delete your account and all associated data, email support@essere.aiwith the subject line “Account Deletion Request: [your business name]”. We will process your request within 30 days and send written confirmation. Payment and billing records will be retained for the legally required period regardless of deletion requests.

14. Third-Party Links

The Website may contain links to third-party websites. essere.ai is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Google User Data

Essere Voice’s use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The use of raw or derived user data received from Workspace APIs adheres to the Google User Data Policy, including the Limited Use requirements. Google user data is never used to train or improve any machine-learning or artificial-intelligence model, and is never transferred to third parties that do so.

16. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email before the changes take effect. The date of the most recent revision is shown at the top of this page.

17. Contact

For questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

N.K.P. essere.ai Consulting Limited
16 Simou Menardou, 3041 Limassol, Cyprus
support@essere.ai